Technician, Product Support and Repair career at CareFusion Corporation in Oklahoma City

CareFusion Corporation is at present looking to employ Technician, Product Support and Repair on Fri, 04 Oct 2013 20:51:43 GMT. Life-changers work here CareFusion Life-changers find innovative ways to improve our customers' ability to provide healthcare to their patients. One way is our search for bold and inspired employees across the globe. Are you ready to change lives? Join our 15,000 employees to help clinicians solve some of healthcare's most critical challenges. Meet one of our Life-changers. http://www.youtube...

Technician, Product Support and Repair

Location: Oklahoma City Oklahoma

Description: CareFusion Corporation is at present looking to employ Technician, Product Support and Repair right now, this career will be placed in Oklahoma. For detail informations about this career opportunity please read the description below. Life-changers work here

CareFusion Life-changers find innovative ways to improve our customers' ability to provide healthcare to their! patients. One way is our search for bold and inspired employees across the globe. Are you ready to change lives? Join our 15,000 employees to help clinicians solve some of healthcare's most critical challenges.

Meet one of our Life-changers. http://www.youtube.com/carefusion

Job Title: Technician, Product Support and Repair

CareFusion Business Description

Our Pyxis® automated dispensing solutions have effectively changed the way medications are delivered to patients and supplies are obtained and distributed across care units.

Helps to increase medication safety

Reduces the risk of medication errors

Facilitates regulatory compliance

Enhances security and the quality of care

Accountabilities:
The Field Service Technician will provide remote and on-site reactive service for CareFusion Pyxis automated dispensing systems located within hospitals, nursing homes and other healthcar! e facilities. They service primarily hardware and software sys! tem components. Additionally, the Field Service Technician will participate in the installation and upgrades of these systems and secondarily execute a preventative maintenance program. They will participate in pre-installation testing, reconfiguring, and documentation of uncovered technical issues of all applicable Pyxis systems.

Home-based position with daily travel to customer sites in the territory; minimal overnight travel.

Company vehicle provided.

The ideal candidate will live near Oklahoma City, OK.

This position is accountable for:
Provides technical support to external customers to resolve issues regarding proprietary software and hardware and will be capable of fully supporting all products within their region.

Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority st! atus of a service based on customer feedback and the nature of the problem.

Performs reactive/proactive Preventive Maintenance as assigned

Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management.

Responsible for the overall ownership of the service order, or will ensure proper escalation processes are followed.

Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem.

Logs and tracks all service order activity in CRM, maintains history records and related problem documentation.

Consults with advanced team members and their liaisons to understand software and hardware errors.

Notifies appropriate internal personnel of issues at a particular account.

Ensures customer satisfaction by responding! to inquiries in a timely manner and coordinating customer service need! s with other departments as required.

Manages parts per the parts management policy and procedures

Must be flexible with shift coverage in a 24x7 environment.

What is expected of you for success in your role:
Demonstrates specialized knowledge of systems and products and how they are used in customers' businesses

Diagnoses and corrects advanced system issues

Coordinates problem resolution and escalation process

Documents system and device resolution techniques for the benefit of the team

Associates degree in Technology or Healthcare related field preferred.
Prior 24x7 experience required
Strong customer service skills required.
Field customer service experience.
Driving requirements dictate that the candidate posses and maintain a valid driver license and be at least 21 years old.
Minimum 2 years PC experience; networking experience required
A certification preferred
Experi! ence supporting automation equipment in a healthcare setting a plus.
Excellent verbal and written customer service, telephone, troubleshooting and communication skills.
Must be flexible for 24x7 on call rotation.
Must be able to lift a minimum of 40 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.
Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

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If you were eligible to this career, please email us your resume, with salary requirements and a resume to CareFusion Corporation.

If you interested on this career just click on the Apply button, you will be redirected to the official website

This career starts available on: Fri, 04 Oct 2013 20:51:43 GMT

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